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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marty Wyatt

November 22, 2024

5  out of  5
rating by Marty Wyatt
"Kim is always quick and prompt with responding to requests! I just love how the Tilson-Miano reputation continues to exceed itself. Best agent & staff!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ashley Daigneault

November 16, 2024

5  out of  5
rating by Ashley Daigneault
"Kim has been awesome to work with and she has answered all my questions in regard adding another car! She has been so friendly and helpful!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Emily Kay

November 15, 2024

5  out of  5
rating by Emily Kay
"Great company, with any needs available, great service and communication thank you so much for years service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Adam Crowder

November 15, 2024

5  out of  5
rating by Adam Crowder
"Always easy to get ahold of and great customer service!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kyle Arnold

November 15, 2024

5  out of  5
rating by Kyle Arnold
"I switched from another insurance company. Taylor did an amazing job making sure my new policy covered everything I needed and at a much cheaper rate to fit into my budget. Taylor was very efficient and knowledgeable and got everything done a lot faster than I had expected."
We responded:
"Thank you so much for your 5 Star Review! Taylor is great at what she does and I'm so glad she exceeded your expectations!"
Profile photo of Vickie Campbell

Vickie Campbell

November 14, 2024

5  out of  5
rating by Vickie Campbell
"Kim did an excellent job on our insurance quote. She responded quickly and answered all of our questions."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jimmy Munsey

November 14, 2024

5  out of  5
rating by Jimmy Munsey
"I have been with State FARM all my life. Sarah is only the 2nd agent I've had. Going to her office is one of the most pleasurable experiences I have as a customer. Everyone is so helpful and easy to get along with it's amazing. Most of my contact is with Kim. She is always smiling upbeat and ready to help if it's just paying my bill or discussing new policies or things I don't understand about current polices. That's mostly the thing. Always a pleasure and no thoughts of EVER changing companies"
We responded:
"How kind of you!! We appreciate your business all of these years!!!"
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Kalyn Gillespie

November 14, 2024

5  out of  5
rating by Kalyn Gillespie
"Kim is so sweet and easy to work with! She promptly helped me update my auto policy! :)"
We responded:
"I'm so glad Kim was able to take care of you!! We appreciate your business so much!"
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Alvin Alexander

October 31, 2024

5  out of  5
rating by Alvin Alexander
"Personable, understanding"
We responded:
"We appreciate your business and thank you so much for your review!!"
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Haley Cole

October 28, 2024

5  out of  5
rating by Haley Cole
"Kim was wonderful and very informative about the policy I was inquiring about. She was very responsive and always answered any questions I had. She is the best!"
We responded:
"Thank you for recognizing Kim with your kind words!! We consider it an honor to take care of you!"
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Bruce Van Arsdale

October 28, 2024

5  out of  5
rating by Bruce Van Arsdale
"Very easy and fast, keep it up."
We responded:
"Thank you!! We appreciate your business!!"
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Nicholas Yates

October 21, 2024

5  out of  5
rating by Nicholas Yates
"Extremely helpful and very knowledgeable when I asked questions about policy prices and coverage! Have our house insurance with her already and soon we’ll have our car insurance there also!!"
We responded:
"Thank you so much for your review! We are honored to have your business!"
Profile photo of Sarah Moody

Sarah Moody

October 17, 2024

5  out of  5
rating by Sarah Moody
"Sarah’s associate Kim was quick to reply to my email and gave me very helpful information."
We responded:
"It's always nice to hear that we were able to take care of you in a fast and efficient way! We value you and appreciate your business!"
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Casey Carroll

October 2, 2024

5  out of  5
rating by Casey Carroll
"I called to make adjustments to my policy and Taylor was professional and efficient and getting my policy updated and providing me with all the information I needed! Excellent customer service!"
We responded:
"Thank you so much for your 5 Star review! We work hard to take care of you and I'm so glad we exceeded your expectations!"
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catherine keinigs

September 27, 2024

5  out of  5
rating by catherine keinigs
"Sarah was very helpful today and e-mailed me a copy of my auto insurance policy plus will have State Farm send me one as well Done and Done!!!"
We responded:
"Thank you so much for your review! We are so thankful for your business!"
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Gary Mayweather

September 20, 2024

5  out of  5
rating by Gary Mayweather
"I had a very smooth transition to State Farm, I want to thank everyone for taking the time to explain everything to me. I look forward to many yrs together. Thank you."
We responded:
"Welcome to our State Farm family! We look forward to a long relationship with your family!!!"
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rebecca blake

September 17, 2024

5  out of  5
rating by rebecca blake
"Kim is so kind and has excellent customer service!"
We responded:
"Thank you so much for your kind words! We appreciate your business so very much Rebecca!"
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Jake Fox

September 13, 2024

5  out of  5
rating by Jake Fox
"I have always had good responsive service from this office. Today was no exception, as Kim Owens took the time to walk me through some questions I had in deciding whether to pursue a claim."
We responded:
"Thank you so much for your 5 Star review! We count it an honor to be able to take care of your family!"
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James Longmire

September 5, 2024

5  out of  5
rating by James Longmire
"Sarah's office did a great job securing renter's insurance for my daughter attending Virginia Tech. We live in Texas so it was great having someone there in VA taking good care of us!"
We responded:
"Thank you so much for your 5 Star Review! If she needs anything, please don't hesitate to let us know! We appreciate your business!!"
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Beverly Zeakes

August 31, 2024

5  out of  5
rating by Beverly Zeakes
"I’ve worked with Kim on a couple of updates for my insurance needs. She is friendly, highly supportive and professional. Her knowledge and experience are an asset in achieving one’s insurance goals."
We responded:
"Thank you so much Bev! We want to always be available for you during any time that you need us and I'm so glad we have exceeded your expectations!!"
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Valerie Bidwell

August 29, 2024

5  out of  5
rating by Valerie Bidwell
"I met with Kim. She was personable, professional and informed. She answered all my questions and was a great agent to work with. I bought two policies from her."
We responded:
"Thank you Valerie for recognizing Kim! We are so excited that you have trusted us to handle your insurance and look forward to working with you for many years to come!!"
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Sydney Price

August 29, 2024

5  out of  5
rating by Sydney Price
"I recently switched to State Farm from another insurance company. Kim was extremely helpful in taking care of or instructing me on what needed to be done. Her assistance made this a simple process. They provide excellent customer service, I get a quick response from any questions I have. I recommend Sarah and Kim with State Farm to anyone looking for a new insurance company."
We responded:
"Thank you so much Sydney! We are so excited to welcome you to the State Farm family and appreciate you!!!"
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Kevin Mowery

August 23, 2024

5  out of  5
rating by Kevin Mowery
"Sarah has always been great to us. I recently had to get a quotation and Kim provided a written quote in less than 30 minutes! Very happy to do business with them!"
We responded:
"Thank you for your kind words! We value your business and enjoy helping you!!"
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Patricia HarrisKelsoe

August 19, 2024

5  out of  5
rating by Patricia HarrisKelsoe
"Kim did a great job responding to my request!"
We responded:
"Thank you for recognizing what Kim does! We appreciate you so much!!"
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Kelly Wimmer

August 15, 2024

5  out of  5
rating by Kelly Wimmer
"Sarah, Kim, and Taylor are always friendly, helpful, and knowledgeable! I've never felt like I'm with a giant company. They truly are good neighbors!"
We responded:
"Thank you so much for your kind words! We appreciate your business and value you!!"